Terms & Conditions

Minimum order

For the minimum order we don’t have set certain conditions. It is depending on the intentions of the client and will be discussed on the first consultation.

Purchase agreement

A purchase agreement derives from your order placed via email. We will send you a conformation of your order by e-mail as Proforma Invoice. We kindly ask you to verify the order confirmation carefully and return us a written approval and / or any mentioning which might not be accordingly to your initial purchase.

If we receive no special note within 2 days after, we will register your order in our system.

Your purchase will be confirmed for production after 50% advance payment, unless agreed differently on paper. The customer is completely responsible for the correctness of the dates mentioned in the order. 

Important company details & communication

 In your order please mention clearly your company details, including the VAT / BTW code. We also expect you to provide the order number giving by us in your communication, so we are able to handle your request efficiently.

Payment

100% before delivery, based on the Commercial invoice issued when the purchase order has been prepared for shipping. Goods remain property of Entourage Furniture SRL till 100% payment.

Prices

The mentioned prices are in Euros, excluding 21% sales tax VAT / BTW and excluding shipping costs. Deliveries to tax-obliged entrepreneurs within the European Union and customers outside the European Union are exempt of sales tax.

All prices are under reserve of changes in prices. Changes in prices have no influence on orders already placed. 

Cancel order

Cancelling your order is only possible within 48 hours after receiving the conformation of the order.

Delivery time

General delivery time can vary between 6 and 8 weeks, after advance payment. For custom-made products we will inform you about the time frame accordingly to the complexity of the product.

For correct delivery please mention delivery address and time frames.

Transit time depends on the final destination of the cargo, on the forwarding method, and is to be informed to the client immediately after pick up. Shall not be longer than 5 – 7 days.

 Example : orders consisting in a few items might need a longer transit time till a proper route can be established with the forwarder.

Last pick up date of each year is 15 of December.

Transport cost

All orders are considered Ex Works, the client can arrange to pick up the order at our warehouse by their transport solution of choice (no costs involved). But it is possible for us to provide transport solution after agreement. The transport costs will be calculated by transport company (m3, Kg’s, distance)

Transport conditions

Working with forwarders or transport companies we facilitate transport arrangements but  not the unloading.  Please make sure there is personal at the unloading site.

FRAGILE and special items on transport

All products are to be controlled upon delivery.

Any non conformity or damage on packaging which might appear due to transport, is to be mentioned on the transport documents. (CMR). Marble tops are special items in delivery. We kindly ask you to verify immediately at unloading the conditions of the marble tops and if any damages appeared  to mention them clearly on the transport papers from the driver (CMR documents).

Marble tops are always to be checked immediately upon delivery.

Any reclamation of broken or rift marble tops after unloading will not be taken in consideration.

Any claim of products which might have been damaged in transport or improper unloading methods, are not to be taken in consideration.

Claims longer than 5 days over delivery date are not to be registered in our records.